Refund Policy

 

Effective Date: May 9, 2026

At Eros XOXO, customer satisfaction matters to us.

 

Returns

Due to the nature of consumable wellness products, we do not accept returns of opened products.

Unopened items may be eligible for return within 14 days of delivery.

 

Refund Eligibility

To qualify for a refund:

• Item must be unopened and unused

• Item must be in original packaging

• Proof of purchase is required

 

Non-Refundable Items

We do not offer refunds for:

• Opened products

• Gift cards

• Promotional items

• Shipping costs

 

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery at support@erosxoxo.com.

 

Processing Time

Approved refunds are typically processed within 5–10 business days to the original payment method.